Fleet Management Portal
A customer portal for real-time fleet status, maintenance, and invoicing.
The Challenge
TR Group's customers were managing their vehicle fleets through manual processes — phone calls for status updates, paper-based maintenance scheduling, and emailed invoices. This was time-consuming for customers and operationally inefficient for TR Group.
Our Approach
We worked closely with TR Group stakeholders to understand what their customers actually needed day-to-day. The portal needed to consolidate fleet status, maintenance scheduling, and invoicing into a single self-service interface.
UX design focused on an at-a-glance dashboard that surfaces the most important information first — vehicles due for service, outstanding invoices, fleet utilisation. Real-time API integrations ensure the data is always current.
The Solution
The portal gives TR Group's customers complete visibility over their fleet operations. They can view vehicle details, track maintenance schedules, access invoicing history, and set customisable alerts for upcoming service milestones.
Secure access controls ensure each customer sees only their own fleet data, while the architecture is designed to scale as TR Group's customer base grows.
Impact
Customers now have 24/7 self-service access to their fleet information, reducing call volumes and manual administration. Maintenance scheduling is proactive rather than reactive, and invoicing queries that previously required back-and-forth emails are now resolved in seconds.